Frequently Asked Questions
Do you offer a refund policy?
Yes. I offer 100% no cure, no pay for my WordPress Optimization Services. This means that if I didn’t fix your specific issue or there isn’t a measurable increase in performance, you’ll get your money back.
For my WordPress Plugins I offer a no hassle, no fuss, 14 day refund policy. I believe in the quality of my products, so if for any reason you don’t like it, I’ll give you a full refund. No questions asked.
Well, I might ask for feedback. But that’s it. 🙂
Where can I download my files?
Immediately after your purchase you will see an order confirmation on your screen, containing the download links. You can also acquire them from within your account area.
Do you offer lifetime licenses?
Yes. The Ultimate license is a lifetime license and has a limit of 100 sites. Lifetime means, you only pay once.
I need more than 100 sites. Can you make that happen?
At any point in time, (e.g. directly after purchase, two weeks later or even two years later) you can contact me to raise the activation limit for your Ultimate license at € 49,50 per 50 sites (€ 0,99/site).
Once your license reaches a total activation limit of 500 sites, it’ll become an Unlimited Ultimate license. This means unlimited sites and no recurring fees.
Be sure to include the following information in your message:
– Your license key,
– The no. of sites you require (increments of 50. E.g. 50, 100 or 350)
– Your (company’s) full name and address (to be stated on the invoice)
After your order is processed, you’ll receive an invoice containing your license information and a link to complete your payment using PayPal, Credit Card or iDEAL.
Can I use my license on development and/or staging environments?
Yes, ofcourse! Every license includes an infinite amount of activations for local and/or staging environments, as long as their domains match any of these patterns:
What payment methods do you offer?
All payments are processed securely by PayPal and Mollie. You can either pay with your PayPal account, major credit cards: Master Card, American Express and VISA, iDEAL, Bancontact or SOFORT.
Do I have to pay VAT?
In general, yes. I’m a citizen of the EU, therefore I am required to calculate VAT on every purchase. There are some exceptions, though.
If you are also a citizen inside the EU, you are required to pay VAT. If you are/represent either a business/freelancer/etc. inside the EU or a citizen/business outside the EU, you will not pay VAT. When you enter a valid EU VAT ID upon checkout, the VAT will automatically be subtracted from the order amount.
Anyone outside of the EU will not be charged VAT.
Where do I enter my license key?
Upon purchase, along with your order, you’re provided with a download link to FFWP License Manager. This is a separate plugin, which you allows you to manage license keys for all your FFWP products.
Why do I have to install a separate plugin to manage my license keys?
Because I work according to the Single Responsibility Principle. SRP states that every function or class in a program should be responsible for a single piece of a program’s functionality. FFWP License Manager is responsible for managing licenses, whereas the purchased plugin is responsible for its own functionality.
I lost my license key for a FFWP Premium Plugin. Can you help?
Yes! Simply login to your account and you can retrieve your license key there.
I need my license to support more websites. Can I upgrade?
Sure! Go to your account’s Order Overview, find the order you’d like to upgrade and click on View Licenses. In the list of items, pick out the license you’d like to upgrade and click View Upgrades. All available upgrade options will be listed for you. Make your choice, click Upgrade License, go through checkout. And you’re done!
I would like to promote your products. Do you offer an affiliate program?
As a matter of fact, I do! All the information you need can be found here.
I have another question.
Please don’t hesitate to contact me.